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Privacy Policy

Last Updated: December 2025

1. Introduction

Welcome to HyperGate ("we," "us," or "our"). We are committed to protecting your privacy and security. This Privacy Policy explains how we handle your information. Our core principle is simple: We do not log your activity.

2. Zero-Logs Policy

We guarantee a strict no-logs policy for our VPN service. We DO NOT collect, store, or share:

  • Your IP address when connected to our VPN servers.
  • Browsing history or visited websites.
  • DNS queries.
  • Traffic data or the content of data transmitted.
  • Connection timestamps or session durations.

3. Information We Collect

To operate our service and website, we collect only the minimal amount of data necessary:

  • Account Information: We collect your email address for account creation, password recovery, and customer support communication.
  • Payment Data: We do not store your full credit card details. All transactions are processed by secure third-party payment providers (e.g., Stripe, PayPal). We only retain a transaction ID to manage your subscription.
  • Website Analytics: When you visit our website (not when you use the VPN), we may use aggregated, non-personally identifiable data to understand how our site is used (e.g., Google Analytics).

4. How We Use Your Information

We use your email address solely for:

  • Sending you login credentials or setup instructions.
  • Providing customer support.
  • Sending critical service updates (e.g., changes to Terms of Service).
  • Marketing (only if you have explicitly opted in).

5. Cookies

We use cookies on our website to improve performance and user experience. These cookies are separate from our VPN service and cannot be used to de-anonymize your VPN traffic. Please refer to our Cookie Policy for more details.

6. Your Rights (GDPR & CCPA)

Depending on your location, you have the right to:

  • Access: Request a copy of the personal data we hold about you (your email).
  • Rectification: Correct inaccurate information.
  • Erasure ("Right to be Forgotten"): Request the complete deletion of your account and associated email from our database.

To exercise these rights, please contact us at info@hypergate.tech.

7. Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by email or through a prominent notice on our website.